Refund policy

Refund Policy

Our 14-day money-back guarantee If you change your mind, you can return your order within 14 days of delivery for a full refund of the price you paid.

Conditions for change-of-mind returns To qualify, the item must be:

  • Returned within 14 days of you telling us you'd like to cancel.
  • Unused, clean, undamaged and complete, with the head, hose, holder and filter included.
  • In its original packaging where possible.

You're welcome to unbox and inspect the product as you would in a shop. If it has been fitted and used beyond what's needed to check it, we may reduce your refund to reflect the loss in value, as UK law allows.

Return postage is paid by you, and we recommend a tracked service, as we can't refund parcels that don't reach us.

How to return an item

  1. Email [SUPPORT EMAIL] with your order number within 14 days of delivery.
  2. We'll reply within 2 working days with the return address and instructions.
  3. Once your return arrives and has been checked, we'll refund you within 14 days to your original payment method.

Damaged, faulty or incorrect items If your order arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with:

  • your order number,
  • a photo of the item and its packaging, and
  • a short video showing the problem (for example, the leak or the broken part).

Once we've reviewed it, we'll send a free replacement or give you a full refund, whichever you prefer. You won't need to pay any return postage for faulty items.

What isn't covered Damage caused by accidents, misuse, drops, over-tightening, modifications or normal wear and tear isn't a manufacturing fault and isn't covered by this policy. This doesn't affect your statutory rights.

Cancelling an order You can cancel at any time before your order is dispatched for a full refund. Just email us as soon as possible.

Exchanges We don't offer exchanges. If you'd like a different bundle, return your order for a refund and place a new one.

Your statutory rights This policy is in addition to your legal rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, and does not affect them.